Zustland
Grievance Redressal
Zustland Technologies Private Limited provides a grievance mechanism for concerns relating to the Zustland Service, including content, conduct, account access, privacy and other platform-related matters.
Grievance Officer
How to submit a grievance
Email [email protected] with the subject line “Zustland Grievance”. Please provide enough information for us to understand and investigate the concern. Do not send passwords, one-time passwords or other authentication secrets.
Acknowledgement and response
For grievances subject to the applicable intermediary grievance-redressal requirements, the acknowledgement and resolution timelines prescribed by those requirements will apply, including any shorter timeline prescribed for a particular category of grievance.
Where applicable law prescribes a specific or shorter timeline for a particular category of content, request or grievance, that timeline will apply.
Privacy grievances
For requests specifically concerning personal data, privacy rights or account-data handling, you may also contact [email protected]. Privacy requests will be handled under our Privacy Policy and applicable law.
What happens after submission
We may request additional information or verification where reasonably necessary to investigate a grievance. We may restrict, remove or otherwise act on content or accounts where required or reasonably necessary under applicable law, our policies, community rules or security requirements.
Escalation and legal rights
Nothing on this page limits any rights or remedies available to you under applicable law, including any applicable statutory grievance or appeal mechanism.